Cambridge Interiors – Terms & Conditions

At Cambridge Interiors, we want every customer to feel confident and informed when placing an order with us. These Terms & Conditions are designed to set out clearly how we work, what you can expect from us, and what we ask of you in return. They protect both you as the Customer and us as the Company, ensuring that your order is handled fairly, transparently, and with the highest standards of service.

Because many of our products are made‑to‑measure or bespoke, it is important to understand that once an order is confirmed, changes or cancellations may not be possible without additional costs. Samples are provided for guidance only, and natural variations in colour, texture, or finish are part of the character of the products we supply.

By confirming your order and paying a deposit, you are entering into a binding agreement with Cambridge Interiors under these Terms & Conditions. We encourage you to read them carefully and contact us with any questions before proceeding.

 

General Terms & Conditions (Non‑Product Specific)

  1. Contract Formation
  • A contract is formed once the Customer pays the required deposit.
  • Payment of the deposit constitutes acceptance of these Terms & Conditions and approval of the order.
  • Upon receipt of the deposit, the Company will issue an email to the Customer confirming the order and acknowledging acceptance.
  • No further written signature is required unless otherwise agreed.
  1. Deposits & Payments
  • Deposits are required to secure all orders and are non‑refundable once goods have been ordered or work scheduled.
  • Balances are payable upon completion of work unless otherwise agreed in writing.
  • Goods remain the property of the Company until paid for in full.
  1. Delivery & Installation
  • Dates provided are estimates and may change due to circumstances beyond the Company’s control (e.g., supplier delays, transport issues).
  • The Customer must ensure clear access and a safe working environment.
  • Delays caused by Customer actions may incur additional charges.
  1. Customer Responsibilities
  • The Customer must check goods prior to installation and raise concerns immediately.
  • The Customer must provide accurate information (e.g., measurements, access details).
  • The Company is not liable for errors arising from incorrect information supplied by the Customer.
  1. Variations & Samples
  • Samples are provided for guidance only; variations in colour, texture, grain, or finish may occur.
  • Such variations are not considered defects and do not entitle rejection of goods.
  1. Cancellation Policy
  • Orders cannot be cancelled once manufacturing or installation has commenced.
  • Cancellation prior to commencement may result in loss of deposit and additional charges.
  1. Warranty & Liability
  • Goods are warranted to be of satisfactory quality and fit for purpose.
  • Installation workmanship is guaranteed for 12 months.
  • Warranty excludes damage caused by misuse, neglect, or failure to follow care instructions.
  • Liability is limited to the value of goods and services supplied.
  1. Force Majeure
  • The Company is not liable for delays or failure to perform due to events beyond its reasonable control (e.g., strikes, extreme weather, supplier issues).
  1. Governing Law
  • These Terms & Conditions are governed by the laws of England and Wales.
  • Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

Complaints Procedure

  • The Company is committed to providing high‑quality products and services. If you are dissatisfied, please notify us in writing as soon as possible, providing full details of the issue.
  • We will acknowledge receipt of your complaint within 5 working days and aim to investigate and respond within 14 working days.
  • If the complaint relates to workmanship or product quality, we may arrange an inspection to assess the issue.
  • Where a fault is identified, we will offer an appropriate remedy such as repair, replacement, or partial refund, in line with our obligations under the Consumer Rights Act 2015.
  • If no fault is found and the goods or services are in line with the agreed contract, no refund or replacement will be offered.
  • This procedure does not affect your statutory rights.

 

Cambridge Interiors – Terms & Conditions of Sale and Installation (Flooring)

  1. Definitions
  • “Company” refers to Cambridge Interiors.
  • “Customer” refers to the person or organisation purchasing goods and/or services.
  • “Goods” refers to flooring products supplied by the Company.
  • “Services” refers to installation or fitting carried out by the Company or its contractors.
  1. Orders & Product Selection
  • All orders must be confirmed in writing (quotation acceptance and deposit payment).
  • Product choice, colour, and design are the responsibility of the Customer. Samples are provided for guidance only; natural variations in shade, texture, and pattern may occur.

Once an order is confirmed, changes to product specification may not be possible and may incur additional charges.

  1. Pricing & Payment
  • Prices are as stated in the quotation and are valid for 30 days.
  • A deposit is required to secure the order. The balance must be paid in full upon completion unless otherwise agreed in writing.
  • Failure to pay may result in suspension of work and/or legal recovery of outstanding sums.
  1. Delivery & Installation
  • Installation dates are agreed in advance but may be subject to change due to unforeseen circumstances.
  • The Customer must ensure the area is prepared and accessible for fitting (e.g., furniture removed, subfloor ready).
  • If fitting is delayed or interrupted due to Customer actions, additional charges may apply.

The fitter will confirm product before commencing installation. Once fitting has started, the Customer is deemed to have accepted the product supplied.

  1. Variations & Product Characteristics

Flooring products may vary slightly from showroom samples in colour, grain, or finish.

  • Due to manufacturing processes, dye batches, and natural material characteristics, colours may differ between samples and the final ordered product. These variations are normal and not considered defects.
  • Such differences do not entitle the Customer to reject the Goods or cancel the order.
  • The Company will not be liable for dissatisfaction arising from natural or production-related variations inherent in the product.
  1. Cancellation & Refunds
  • Orders cancelled after deposit payment may result in loss of deposit and/or additional charges if Goods have been ordered or installation scheduled.
  • Once installation has commenced, cancellation is not permitted without full payment for Goods supplied and Services rendered.
  1. Liability & Warranty
  • The Company warrants that Goods supplied are of satisfactory quality and fit for purpose.
  • Installation is guaranteed for 12 months against defects in workmanship.
  • This warranty does not cover damage caused by misuse, neglect, or failure to follow care instructions.
  • The Company’s liability is limited to the value of the Goods and Services supplied.
  1. Customer Responsibilities
  • The Customer must check Goods prior to installation and raise any concerns immediately.
  • The Customer must provide clear access and a safe working environment for fitters.
  • Any delays or additional work caused by Customer actions may incur extra costs.
  1. Governing Law
  • These Terms & Conditions are governed by the laws of England and Wales.
  • Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

Cambridge Interiors – Terms & Conditions of Sale and Installation (Curtains)

  1. Definitions
  • “Company” refers to Cambridge Interiors.
  • “Customer” refers to the person or organisation purchasing goods and/or services.
  • “Goods” refers to curtains supplied by the Company.
  • “Services” refers to installation or fitting carried out by the Company or its contractors, including poles and tracks.
  1. Orders & Fabric Selection
  • All curtains are made-to-measure and manufactured to the Customer’s specifications.
  • Fabric choice is the sole responsibility of the Customer. Samples are provided for guidance only; colours, textures, and patterns may vary due to dye batches, weaving processes, and lighting conditions.
  • Once a fabric has been selected and the order confirmed, changes may not be possible and may incur additional charges.
  • If the Customer wishes to supply their own fabric, this must be agreed in advance. The Company accepts no responsibility for flaws, shrinkage, or defects in Customer-supplied fabric.
  1. Pricing & Payment
  • Prices are as stated in the quotation and valid for 30 days.
  • A deposit is required to secure the order; balance payable upon completion.
  • Non-payment may result in suspension of work and recovery of costs.
  • All goods remain the property of the Company until paid for in full.
  1. Delivery & Installation
  • Installation dates are agreed in advance but may change due to unforeseen circumstances.
  • Customer must ensure windows and surrounding areas are accessible (curtains, poles, and obstructions removed).
  • If fitting is delayed or interrupted due to Customer actions, additional charges may apply.
  • Once installation begins, the product is deemed accepted.
  1. Pole & Track Fitting Service
  • The Company offers a fitting service to install poles and tracks in Customer homes.
  • The Customer must ensure walls, ceilings, and fixing surfaces are suitable for installation. The Company is not liable for issues arising from weak, damaged, or unsuitable surfaces.
  • If additional reinforcement or specialist fixings are required, this may incur extra charges.
  • The Company will take reasonable care when drilling or fixing, but cannot be held responsible for hidden pipes, wires, or structural defects not visible at the time of installation.
  • Once poles and tracks are installed, they are deemed accepted by the Customer.
  1. Measurements
  • If the Company takes measurements, responsibility for accuracy rests with the Company.
  • If the Customer provides their own measurements, they are solely responsible for accuracy. Any errors may require a remake, which will be treated as a new contract and charged accordingly.
  1. Variations & Product Characteristics
  • Fabric colours, textures, and patterns may differ between showroom samples and the final product.
  • Natural fibres may show slubs, shade differences, or weave irregularities.
  • Such variations are not considered defects and do not entitle rejection of Goods.
  1. Cancellation & Refunds
  • As curtains are made-to-measure, cancellation is not permitted once manufacturing has commenced.
  • Deposits are non-refundable once production has started.
  • Cancellation after installation has begun requires full payment for Goods and Services.
  1. Liability & Warranty
  • Goods are warranted to be of satisfactory quality and fit for purpose.
  • Installation is guaranteed for 12 months against defects in workmanship.
  • Warranty excludes damage caused by misuse, neglect, or failure to follow care instructions.
  • Lined, interlined, and blackout curtains must not be wet washed; dry-cleaning only. Shrinkage may occur and is not considered a fault.
  • Liability is limited to the value of Goods and Services supplied.

 

Cambridge Interiors – Terms & Conditions of Sale and Installation (Blinds)

  1. Definitions
  • “Company” refers to Cambridge Interiors.
  • “Customer” refers to the person or organisation purchasing goods and/or services.
  • “Goods” refers to blinds supplied by the Company.
  • “Services” refers to installation or fitting carried out by the Company or its contractors.
  1. Orders & Product Selection
  • All blinds are made-to-measure and manufactured to the Customer’s specifications.
  • Samples are provided for guidance only; fabric dye lots, textures, and finishes may vary.
  • Once an order is confirmed, changes may not be possible and may incur additional charges.
  • If the Customer provides their own measurements, they are solely responsible for the accuracy of those measurements. The Company accepts no liability for errors arising from Customer-supplied measurements.
  1. Pricing & Payment
  • Prices are as stated in the quotation and valid for 30 days.
  • A deposit is required to secure the order; balance payable upon completion.
  • Non-payment may result in suspension of work and recovery of costs.
  1. Delivery & Installation
  • Installation dates are agreed in advance but may change due to unforeseen circumstances.
  • Customer must ensure windows are accessible (curtains, poles, and obstructions removed).
  • If fitting is delayed or interrupted due to Customer actions, additional charges may apply.
  • Once installation begins, the product is deemed accepted.
  1. Variations & Product Characteristics
  • Fabric colours and textures may differ between samples and final product due to dye batches and light conditions.
  • Minor variations are not considered defects and do not entitle rejection of Goods.
  1. Cancellation & Refunds
  • As blinds are made-to-measure, cancellation is not permitted once manufacturing has commenced.
  • Deposits are non-refundable once production has started.
  • Cancellation after installation has begun requires full payment for Goods and Services.
  1. Liability & Warranty
  • Goods are warranted to be of satisfactory quality and fit for purpose.
  • Installation is guaranteed for 12 months against defects in workmanship.
  • Warranty excludes damage caused by misuse, neglect, or failure to follow care instructions.
  • Liability is limited to the value of Goods and Services supplied.

 

Cambridge Interiors – Terms & Conditions of Sale and Installation (Shutters)

  1. Definitions
  • “Company” refers to Cambridge Interiors.
  • “Customer” refers to the person or organisation purchasing goods and/or services.
  • “Goods” refers to shutters supplied by the Company.
  • “Services” refers to installation or fitting carried out by the Company or its contractors.
  1. Orders & Product Selection (Shutters)
  • All shutters are bespoke, made-to-measure products manufactured to the Customer’s specifications.
  • Samples are provided for guidance only; wood stains, paint finishes, and grain patterns may vary.
  • Once an order is confirmed, changes may not be possible and may incur additional charges.
  • All measurements for shutters are taken by the Company. Due to the complexity of shutter installation, Customer-supplied measurements are not accepted. The Company cannot be held liable for errors where measurements are not taken by its representatives.
  1. Pricing & Payment
  • Prices are as stated in the quotation and valid for 30 days.
  • A deposit is required to secure the order; balance payable upon completion.
  • Non-payment may result in suspension of work and recovery of costs.
  1. Delivery & Installation
  • Installation dates are agreed in advance but may change due to unforeseen circumstances.
  • Customer must ensure windows and surrounding areas are accessible.
  • If fitting is delayed or interrupted due to Customer actions, additional charges may apply.
  • Once installation begins, the product is deemed accepted.
  1. Variations & Product Characteristics
  • Wood and composite shutters may show natural variations in grain, colour, and finish compared to samples.
  • Paint finishes may differ slightly between batches.
  • Such differences are not considered defects and do not entitle rejection of Goods.
  1. Cancellation & Refunds
  • As shutters are bespoke, cancellation is not permitted once manufacturing has commenced.
  • Deposits are non-refundable once production has started.
  • Cancellation after installation has begun requires full payment for Goods and Services.
  1. Liability & Warranty
  • Goods are warranted to be of satisfactory quality and fit for purpose.
  • Installation is guaranteed for 12 months against defects in workmanship.
  • Warranty excludes damage caused by misuse, neglect, or failure to follow care instructions.
  • Liability is limited to the value of Goods and Services supplied.

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